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Rewards (Pro)

The Rewards tab connects MultiPOS to LoyaltyX, so a loyalty programme built for your website also works at the counter.

Without it, a customer who earns points online earns nothing when they buy in the shop, which is the kind of gap customers notice.

What it needs

Section titled “What it needs”

Two things:

  • The Pro version of MultiPOS.
  • LoyaltyX Pro, active on the same store. It is a separate plugin: get LoyaltyX.

If LoyaltyX Pro is missing, the tab shows a notice saying so instead of the fields.

The Rewards tab showing the LoyaltyX Pro required notice

Open the tab

Section titled “Open the tab”

Go to DevDiggers Plugins → MultiPOS → Configuration → Rewards.

The Rewards tab of the MultiPOS configuration screen

The fields

Section titled “The fields”
  • LoyaltyX Status, labelled Enable LoyaltyX in POS, is the master switch. It shows points and rewards to cashiers and syncs POS orders back to LoyaltyX.
  • Earning Rules, labelled Award points for POS orders, calculates earned points from your active LoyaltyX purchase rules. Points are awarded when a POS order reaches the status set in Initial Order Status under Configuration → General.
  • Redeeming Rules, labelled Let cashiers create LoyaltyX reward coupons in POS, lets a customer convert points or redeem an active reward rule from the cart.
  • Existing Rewards, labelled Show customer LoyaltyX coupons in POS, puts coupons LoyaltyX has already generated into the reward picker. They apply like any other POS coupon.
  • Allowed Earning Rules limits which LoyaltyX earning rules apply to POS orders. Leave it empty and every active earning rule applies.
  • Allowed Redeeming Rules limits which reward rules a cashier can redeem. Leave it empty and every active redeeming rule is available.

The two allow-lists are the useful part

Section titled “The two allow-lists are the useful part”

The switches are on or off. The allow-lists are where a programme gets shaped.

A “refer a friend” rule makes no sense at a counter. A double-points weekend might be online only. Both belong in the allow-list rather than being switched off globally, because the rule still has to work on the website.

Empty means everything, so start empty and narrow only when a rule misbehaves in store.

When points are awarded

Section titled “When points are awarded”

On the order status, not on the sale. A POS order created as Completed awards points immediately. One created as On hold awards nothing until it reaches the status LoyaltyX is watching.

The Initial Order Status dropdown on the General tab

That catches people out on a store that takes deposits at the counter.

Where to go next

Section titled “Where to go next”