Buy Now Pay Later FAQs
Short answers to what store owners ask most about Buy Now Pay Later. Step by step guides are in Tutorials, and every field is in Configuration.
Is there a finance company or credit check involved?
No. Customers get credit from your store, not a lender. You decide who is approved and how much they can owe, and the money they pay back comes to you through your own payment methods. There is no outside credit check.
Why does a customer not see Pay Later at checkout?
They must be logged in, approved, with their credit started, and the order must fit their available credit, your order amount range and at least one plan. Pause Credit hides it while a payment is overdue. For an approved customer, the checkout usually says which rule stopped it.
Can guests use Pay Later?
No. Pay Later needs a customer account, because the credit, the schedule and the payments belong to a person. Guests still see the installment message, and the Learn more window invites them to log in or create an account.
How do customers pay an installment?
From My Account, Pay Later, with Pay now. It opens your checkout with a Pay Later Dues line for that amount, payable with any of your payment methods except Pay Later, cash on delivery and check. It counts once that order is Processing or Completed.
What happens when a customer misses a payment?
On the next daily run they get one Overdue Payment email, and with Pause Credit on they cannot place new Pay Later orders until they pay. In Pro you can add a grace period and a late fee, fixed or a percentage.
When is a Pay in 4 order shipped?
Pay in 4 takes its first payment at purchase, so the order waits On hold until that payment is confirmed. Then it moves to Processing on its own. Plans without an upfront payment go to Processing straight away.
What happens to the credit when I refund or cancel a Pay Later order?
A refund returns the amount to the customer's credit and comes off the order's unpaid payments, the last first. A cancelled or failed order gives back everything still owed on it when Restore Credit is on. Late fees stay owed either way.
Can I accept a payment made by bank transfer or cash?
Yes. On the Installments screen, Mark paid records the installment as received. The customer's credit comes back and they get a Payment Received email.
Does it work with the Checkout block?
Yes, in both editions. Pay Later and its plan choice appear in the Checkout block the same way as on the classic checkout, with nothing to set up.
Is there a free version?
Yes, Buy Now Pay Later for WooCommerce. It has approval by an administrator or none, a default credit limit, the Pay in 4 and Pay in 30 days plans, reminders, overdue notices, Pause Credit, the installment message, nine editable emails and every admin screen.
What does Pro add?
Your own plans with fees and order ranges, document checks and reverification, limits per customer, allowed roles, excluded products, partial payments, interest, grace periods, late fees, the customer area's colors and layout, bulk actions and CSV exports.
Will I lose customers or balances if I upgrade to Pro?
No. Pro runs on top of the free plugin and reads the same settings, customers, installments and transactions. Keep the free plugin active and activate the Pro license.