Reminders & Fees Settings

The Reminders & Fees tab decides how customers are reminded and what happens when they miss a payment. Open DevDiggers Plugins → Pay Later → Configuration → Reminders & Fees.

Reminders

Every installment gets one reminder before it is due and one notice if it is missed, each with a link to pay.

• Reminder (days before): Email a reminder this many days before each due date. 3 by default. 0 sends no reminders.
• Grace Period (days) (Pro): Days after the due date before a payment counts as overdue. Until then there is no overdue notice, no late fee and no pause. 0 by default, which acts the day after.
• Other Charges Due In (days): The due date of dues you add by hand with Adjust Balance. 30 by default. 0 gives them no due date.

Missed Payments

• Pause Credit: “Stop overdue customers from using Pay Later until they pay”. On by default. The checkout tells them why Pay Later is not available.
• Late Fee Type (Pro): Fixed amount (default), or Percentage of the amount of the missed payment.
• Late Fee (Pro): Added once to each missed payment. 0 by default, for no late fee.

The late fee joins the missed installment. It shows in the overdue email, on the Installments screen and in My Account, and a refund or cancellation never removes it.

Click Save Changes at the bottom of the tab.

When the checks run

A task runs once a day, around 9:00 UTC, on the first visit to your site after that time. Each run sends a reminder for each installment due within the reminder window that has not had one yet. It then handles each missed installment once, so a missed payment a skipped run did not catch is handled by the next run. See How to Handle a Missed Payment.

In the free version

Grace Period, Late Fee Type and Late Fee show as locked rows. Reminders, the overdue notice and Pause Credit work the same.