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How to Take Orders on WhatsApp Only

Some stores want every order to start as a conversation: made-to-order goods, wholesale, or anything priced per customer. Catalog mode removes Add to cart and leaves only the WhatsApp button. It is in the free version too.

Go to Purchase via WhatsApp → Configuration → Display and check that Product Page is set to a position.

The Product Page position field boxed on the Display tab

If Product Page is set to Do not show, catalog mode puts the button at the end of the product summary anyway. Without it, the page would have no way to order.

Go to the General tab, tick WhatsApp Only in Catalog Mode, and click Save Changes. Its label reads “Replace Add to Cart with the WhatsApp button”.

The WhatsApp Only checkbox boxed in the Catalog Mode section

Step 3: Keep some products on the normal checkout

Section titled “Step 3: Keep some products on the normal checkout”

Products in Excluded Products or Excluded Categories keep Add to cart and get no WhatsApp button. Use it for gift cards or anything you would rather sell the usual way.

Open a product logged out. The quantity box and Add to cart are gone, and the WhatsApp button takes their place. Variable products still show their option pickers.

A product page in catalog mode with only the WhatsApp button

On the shop page the WhatsApp button replaces each card’s Add to cart.

Shop cards in catalog mode with only the WhatsApp button

The block is not only visual. On the demo, a direct ?add-to-cart= link for a catalog product left the cart empty.

To quote each customer in the chat, also tick Prices. See How to Hide Prices and Quote Them in the Chat.