How to Let Customers Pay with Their Wallet on WhatsApp (Pro)

A customer with store credit should be able to spend it in the chat. This connects the two DevDiggers plugins.

Pro feature

The wallet link is Pro and needs the DevDiggers Wallet Management plugin.

Step 1: Check the wallet plugin and phone numbers

DevDiggers Wallet Management must be active. The plugin finds a customer’s wallet by the billing phone on their account, so that phone must be their WhatsApp number.

Step 2: Turn on wallet replies

Go to Purchase via WhatsApp → Configuration → Wallet and tick Wallet Replies.

Step 3: Turn on wallet payments

Tick Payment Method and Pay Inside The Chat, then click Save Changes.

If Payment Methods on the Chat Assistant tab lists methods, include Wallet there too.

Step 4: Check the balance in the chat

Send WALLET to your sender. On the demo the reply was:

Hi Amara, your wallet balance is *$113.80*.

Add money any time: https://demo.devdiggers.com/woocommerce-purchase-via-whatsapp/my-account/ddwc-wallet-management/

The reply is logged with the type Wallet.

Step 5: Pay for an order from the wallet

Order a product through the chat. When the assistant asks how to pay, the wallet is in the list with the balance beside it:

How would you like to pay? Reply with a number:

1. Direct bank transfer
2. Check payments
3. Cash on delivery
4. Wallet (balance $186.40)

Reply 4. On the demo, a $72.60 order was paid at once:

Thank you! Your order #1208 has been placed.
Paid from your wallet. Your remaining balance is $113.80.

The order is Processing with the wallet as its payment method.

When the wallet is not offered

• The balance does not cover the order. The wallet is only listed when it pays the whole total.
• The number matches no account, or two. The customer gets the Number Not Found Reply.
• Pay Inside The Chat is off. The customer gets a payment link and pays after logging in.

Where to go next

• Wallet Settings