How to Share a Cart Restore Link

A shopper asks in live chat whether you still have their size, or calls to say checkout failed. Instead of asking them to start over, send the link to their own cart.

Step 1: Find the cart

Open Carts. Pick Abandoned, or search for the shopper’s email or a product name.

Step 2: Copy the link

Hover the cart and click Copy restore link. The label turns to Link copied for a moment.

The link appears on Active and Abandoned carts. Ordered, recovered and lost carts have their order or nothing instead.

Step 3: Send it

Paste it wherever you talk to the shopper. On any device, the link:

• Refills the cart with the same products and quantities.
• Applies the cart’s recovery coupon, if a reminder already gave it one.
• Fills in the email and first name the shopper typed.
• Opens checkout.

Good to know

• The link carries no tracking tags, so the visit keeps the channel the shopper really came from. The reminder buttons add utm_source=customer-tracking so that recovered orders are credited to the email.
• Out of stock products are skipped when the cart is refilled.
• Once the cart is ordered, the link opens the shop with “This cart has already been ordered.”
• The same link is in the restore_url field of the Cart Abandoned webhook, for an SMS tool to send.