How to Find Searches with No Results

Every search that finds nothing is a shopper telling you what they wanted. The plugin records each search with the number of results it found.

Step 1: Open the dashboard

Pick a period at the top right. A month shows the searches that keep coming back.

Step 2: Read Searches With No Results

On the demo, shoppers searched for gift card, rain jacket and socks, and found nothing. Top Searches beside it shows what did work, with the result count of each.

Step 3: See the whole search history

Open Reports → Activity Log and click the Search view. Each search shows what was typed, by whom and when. A customer’s profile shows their searches in their journey, with the result count.

Step 4: Act on it

• The product exists under another name: Add the shopper’s word to its title, description or tags. “Rain jacket” finds nothing in a store that calls it “Waterproof shell”.
• You do not sell it: A search repeated every week is a product idea.
• It is out of stock or hidden: Stock it again or make it visible.

The weekly digest email also lists these searches. See How to Get the Weekly Digest Email.