How to Verify a Prescription With the Prescriber (Pro)

When a prescription does not look right, the usual answer is to ring the surgery. A verification link does the same in writing: the doctor opens one page, clicks one button, and their answer is on the order.

Step 1: Create the verification link

Open the prescription in the review workspace. Below the decision, the Prescriber verification panel says what it is for. Click Create verification link.

The review workspace, with the Prescriber verification panel under the decision

Step 2: Copy the link and send it

The panel now reads Awaiting the prescriber and shows the link.

The Prescriber verification panel with the new link and Awaiting the prescriber

Copy it now. It is shown once. The plugin keeps only a fingerprint of the link, so nobody can read it back later, from the screen or from the database.

Send it to the prescriber the way you would normally contact them: an email to the surgery, a message to their secretary. The plugin does not send it for you.

Lost the link, or sent it to the wrong address? Click Issue a new link. The old one stops working.

Step 3: The prescriber answers

The link opens a page on your site with no login. The prescriber sees the prescription file and the details the customer gave, and nothing else from the order: no address, no basket, no payment.

The verification page the prescriber sees, with the prescription and the two answer buttons

They can add a note, then click Yes, I issued this or No, this is not mine.

The thank-you page after the prescriber answers

The link then stops working. Opening it again, or forwarding it, shows This link is no longer valid. The same page appears after 7 days if nobody answers.

The page shown when a verification link has been used or has expired

Step 4: Read the answer

Back in the workspace, the panel shows Confirmed by the prescriber or Denied by the prescriber, their note and when they answered.

The Prescriber verification panel showing Confirmed by the prescriber and the prescriber’s note

The answer is also added to the order notes, and shown as a chip on the order review panel.

Step 5: Decide

The answer informs the decision; it does not make it. Approve or reject as normal.

The Decision panel with the Approve, Ask for more and Reject buttons A denial is a strong reason to reject, and the prescriber’s note is often the right reason to give.

A note on page caching

If your host or CDN caches every page, the verification page can be served from the cache. A prescriber reopening the link would then see the form again rather than This link is no longer valid. A second answer is still refused. Exclude URLs containing ddwcmpa_verify from your page cache.