Users and Balances

The Users tab lists every customer in your points program with their current balance. Open a customer to see their history and adjust points by hand.

Open the Users tab

Go to DevDiggers Plugins → LoyaltyX, then open the Users tab.

Read the list

Each row is one customer. The columns show:

• Name and Email identify the customer.
• Earned Points is the total points they hold.
• Points to Redeem is the balance available to spend now.
• Level is the customer’s loyalty tier, when tiers are set up in Pro.
• Rank is their position among your members.

View or adjust a customer

Use the View action on a row to open that customer. From there you can see their transaction history and make a manual adjustment, such as adding a goodwill bonus or correcting a balance. A manual adjustment is recorded in the log with the note you enter.

Remove a customer

Use Delete to remove a customer from the program. Select one or more rows and apply the bulk Delete action to remove several at once.

Where to go next

• Transaction Log for the full history of every point event.
• How to adjust points manually is covered as part of the earning walkthrough.