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Points Expiration Settings (Pro)

The Points Expiration tab clears points that sit unused for too long. Expiring points gives customers a reason to come back and spend before the deadline.

Open Points Expiration settings

Section titled “Open Points Expiration settings”

Go to DevDiggers Plugins → LoyaltyX → Configuration, then open Points Expiration in the left menu.

The LoyaltyX Points Expiration settings with the expiry window and reminder email options

Set the expiry window

Section titled “Set the expiry window”
  • Enable Points Expiration turns the feature on. Leave it off and points never expire.
  • Points will expire in sets the lifetime in days. A value of 365 clears points one year after they are earned.

Send a reminder email

Section titled “Send a reminder email”
  • Send an Email Before Expiration emails the customer ahead of the deadline, so a balance does not vanish without warning.
  • Send Email Notification Before Expiration sets how many days before expiry the email goes out. A value of 7 warns the customer one week ahead.

Save your changes

Section titled “Save your changes”

Click Save Changes. Expiration runs on a daily schedule, so existing balances start counting toward the window you set.

Where to go next

Section titled “Where to go next”