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Transaction Log

The Logs tab is the full record of every point movement in your store. Use it to trace how a customer reached their balance or to audit a specific event.

Open the Logs tab

Section titled “Open the Logs tab”

Go to DevDiggers Plugins → LoyaltyX, then open the Logs tab.

The LoyaltyX transaction log listing point events

Read the log

Section titled “Read the log”

Each row is one point event. The columns show:

  • ID is the event’s reference number.
  • Date is when it happened.
  • Event is what caused it.
  • Description links the event to its order or reason.
  • Points is the amount, positive for points earned and negative for points spent or removed.

Event types

Section titled “Event types”

The Event column tells you why points moved. Common events include:

  • Order Completion awards points for a purchase, and Order Cancelled, Order Failed and Order Refunded reverse them.
  • Manual Adjustment by Admin is a change you made by hand.
  • Points Conversion Reward and the discount rewards (Fixed Discount, Percentage Discount, Free Product, Free Shipping, Buy X Get Y, Bundle) record redemptions.
  • Pro earning events such as Birthday, Daily Login and Level-Up appear when those rules are active, and Points Expired records an expiry.

Where to go next

Section titled “Where to go next”