Email Settings

The Emails tab holds every message LoyaltyX sends customers about their points. Each email has its own heading, subject and body, so you can match your store’s tone.

Open Email settings

Go to DevDiggers Plugins → LoyaltyX → Configuration, then open Emails in the left menu.

The emails LoyaltyX sends

Every email below shares three fields: Heading, Subject and Email Message.

• Points Earned Email goes out when a customer earns points. It has a set of reason descriptions, one line per earning source: order completion, referral, birthday, product review, sign up, level-up and daily login. The email uses the line that matches how the points were earned.
• Manual Adjustment by Admin Email goes out when you add or remove points by hand.
• Points Redeemed Email confirms a redemption.

The following emails support Pro features:

• Points Expiration Reminder Email warns a customer before their points expire.
• Points Expired Email confirms that points have expired.
• Automatic Level Up Notifications tells a customer they reached a new loyalty tier.

Edit an email

Change the Heading, Subject and Email Message for any email in the list. Write the body with the placeholders the plugin provides so each send fills in the customer’s name and points.

Save your changes

Click Save Changes. New emails use the updated wording right away.

Where to go next

• Points Expiration Settings to control when the reminder and expired emails send.
• Levels and Badges to set up the tiers behind the level-up email.