Order Progress Bar FAQs
Short answers to what store owners ask most about Order Progress Bar. Step by step guides are in Tutorials, and every field is in Configuration.
Why does an order show no progress bar?
Its status is not a step. The shipped flow is Processing and Completed, so a new bank transfer order, which is On hold, shows nothing. Add On hold under Configuration, Status Flow. Also check the license and Enable/Disable under General.
Can I add my own steps, such as Shipped?
Yes. Any order status WooCommerce knows can be a step, including custom ones from a status plugin. Add it under Status Flow, drag it into place, and give it a name, icon, message and days.
Does the plugin create order statuses?
No. It shows the statuses WooCommerce already has. Create a custom status with an order status plugin or a short snippet, and it appears under Add a step.
How is the estimated delivery date worked out?
It is the date the order reached its current step, plus the days of every step still ahead, skipping weekends by default. It is worked out again at every step, and never shows a date in the past.
Can I set the delivery date for one order?
Yes. Open the order, pick a date under Delivery date in the Order Progress box, and click Update. It replaces the estimate on the bar and in emails until you clear it.
Will customers get two emails when an order moves on?
Only if you choose Processing or Completed under Step Update Emails, because WooCommerce already emails about those. Pick the steps WooCommerce does not email about, such as a custom Shipped.
How do guests track their order?
On the Track Order page, with their order number and billing email. Their order emails carry a Track your order button that opens that page with the number filled in.
Can the Track Order page be used to look up other people's orders?
No. It answers only when the number and the billing email match, gives the same reply for either mistake, and allows 10 attempts per visitor every 15 minutes.
What happens to the bar when an order is cancelled or refunded?
It shows the success steps the order really reached, with their dates, then the failed status in red. The delivery estimate disappears.
What about orders placed before I installed the plugin?
They get a bar too. With no recorded status changes, Processing uses the paid date, Completed the completed date, and the current step the order's last change. Every change after the install is recorded.
Why is an order I just edited still under Needs Attention?
Because its status has not changed. Only a status change takes an order off the stuck list. Notes, edits and delivery dates do not count as moving it.
Is there a free version?
No. Order Progress Bar is a paid plugin with one edition, so every feature in these docs is included. It needs an active license for customers to see the bar.