How to Customize the Notification Emails

Both versions let you switch each email on or off and choose who gets the store email. Rewriting the wording is Pro.

Step 1: Open the Emails tab

Go to Order Communication → Configuration → Emails.

Step 2: Set the recipients

Recipients under Store Notification Email takes one or more addresses, separated by commas, for example support@yourstore.com, sam@yourstore.com. Empty sends to the site admin email.

Step 3: Rewrite the wording (Pro)

Each email has Subject, Heading and Email Message. Write the message in the visual editor and use placeholders:

• {message} puts the chat message in a quote box. Keep it. If you remove it the message is added at the end anyway.
• {reply_button} adds the Reply to this message button. Or use {reply_url} for your own link.
• {customer_name}, {order_number}, {order_date}, {order_status}, {order_total} and {site_name} fill in the order details. {site_title} works in the subject.

Step 4: Save and test

Click Save Changes. Send yourself a test by writing on one of your own orders as a customer, and replying from the Inbox.

The default store email looks like this:

And the default customer email:

Things to know

• Both emails use your WooCommerce email design: base colour, header image and footer text from WooCommerce → Settings → Emails.
• The customer’s files are attached to the store email (Pro).
• No email goes out for private notes, the auto-reply or the business hours notice.
• No email arriving at all? Check that Order Communication: New Message is enabled in WooCommerce’s email list, and that your site can send email.