WooCommerce Order Communication Documentation
Order Communication gives every WooCommerce order its own private conversation. Customers write from the order page in My Account. Your team answers from one shared Inbox or from the order screen. Pro adds attachments, saved replies, private notes, automatic status updates and response analytics.
Live demoOpen the plugin's admin dashboard with sample data. No login needed.
Buy Order CommunicationPricing, features and changelog on devdiggers.com.
Start here
Section titled “Start here”IntroductionWhat the plugin does, and what the free version includes.
How conversations workOne real conversation, from the first message to the closed thread.
Reply to a customerFind a waiting message, answer it and see that it was read.
The customer experienceEverything a shopper sees, from My Account to the reply email.
Automatic status updatesAnswer where-is-my-order before it is asked (Pro).
Saved reply templatesWrite common answers once, insert them anywhere (Pro).
What is in these docs
Section titled “What is in these docs”- Getting started covers installing, the setup wizard and the dashboard. It also follows one conversation end to end and shows what a customer sees.
- Configuration documents the General, Chat, Automation, Emails, Business Hours, Message Limits and License tabs, field by field, with each default.
- Management covers the Inbox, the Communications table, saved reply templates and the conversation on the order screen.
- Tutorials cover replying, writing first, files, templates, private notes, closing, finding a conversation, the auto-reply, status updates, business hours, limits, allowed statuses, emails, colours, the CSV export, transcripts and response times.
- FAQs answer the questions store owners ask most.